Frequently Asked Questions

You can track your order as soon as you get your tracking number after purchase. We will send you an email when it is available or you can download "Shop" from the app store to track your package immediately.

You may also click this link to track your package with the tracking number.

Yes, we are U.S. shipping only.

Please note that we require 1 to 3 working days on average to fulfill your order before dispatching it. We try our best to deliver products as fast as possible.

Once your order is received, depending on your region, estimated delivery time is between 4 to 13 business days. Please consider any holidays and weather conditions that might impact delivery times.

If the package arrived already damaged or defected, please refer to our refund/return policy here. Please notice that, if the package is in transit with normal logistics update, and still in delivery time of the order, you can request a refund/return only after delivery time is over (there is 10-day protection time after delivery time is out).

* Please be aware that simply not liking the product cannot be a reason to apply for a refund or return request.