FAQs

Top FAQs

How do I track my order?

>  You can track your order as soon as you get your tracking number after purchase. 

    Please click this link to track your order. 

Do you ship to the U.S. only?

>  Yes

What should I do when the product is incomplete or damaged?

> If the package arrived already damaged or defected, please take photos and email us immediately to maveofficia.help@gmail.com with brief descriptions. Please notice that, if the package is in transit with normal logistics update, and still in delivery time of the order, you can open a dispute only after delivery time is over (there is 15 days protection time for you to open dispute after delivery time is out).

* Please be aware that simply not liking the product cannot be a reason to apply for a refund or return request.

How long does shipping take?

> Please note that we require 1 to 3 working days on average to fulfill your order before dispatching it. We try our best to deliver products as fast as possible.  

What is the estimated delivery time?

> Once your order is received, depending on your region, estimated delivery time is between 4 to 13 business days.  Please consider any holidays and weather conditions that might impact delivery times.

What methods of payment do you accept?

> We accept Paypal, Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card, or E-Check (i.e. using your regular Bank Account)

Do I need to have an account to order?

> No, but we recommend creating an account for your own benefits; exclusive discounts, helpful contents, and community engagement. 

How do I cancel an order? 

> Cancellations are only accepted for full-priced items, within 60 minutes after an order is placed.  Please if you have to cancel your order for any reason reach out to us immediately at maveofficial.help@gmail.com  if you are able to cancel within the given time frame.  We process orders as quickly as possible so cancellations are time sensitive.